Cancellation Policy

1. Overview

Cancel more than 24 hours before departure and you receive a refund; the booking fee is non-refundable. Cancellations within 24 hours of departure are non-refundable, and a change of mind is not a cancellation right. Specific stops or attractions are not guaranteed and may change for weather, sea or harbour-authority reasons; where the operator adapts the route and still provides a reasonable alternative of comparable value, the booking is considered fulfilled. A full refund including the booking fee, or a free reschedule, applies only where the operator cannot provide the tour safely or lawfully at all and no reasonable alternative is possible, for example unsafe weather or sea conditions, a safety risk, or vessel unavailability. Whether such circumstances exist is determined by the operator, acting reasonably and in good faith. Refunds are issued by the platform on the operator's behalf to your original payment method. Because this booking is for a leisure service on a specific date, the statutory 14-day right of withdrawal does not apply once the booking is confirmed; the cancellation terms above apply instead.

2. Cancellation by the Operator (Weather/Safety)

If the operator cannot provide the tour safely or lawfully at all and no reasonable alternative of comparable value is possible (for example unsafe weather or sea conditions, a safety risk, or vessel unavailability), as reasonably determined by the operator in good faith:

• A full refund including the booking fee, or
• Free rescheduling to any available date

3. No-Show Policy

If you do not arrive within 15 minutes of the scheduled departure and have not contacted us, this is treated as a no-show. No refund applies.

4. How to Cancel

Use the cancellation link in your booking confirmation email, or contact us directly. Refunds are processed within 5 to 10 business days back to your original payment method.

5. Need to Cancel?

Contact us as early as possible:

• Email: info@privateboatshvar.com