Cancellation Policy

Last updated: Oct 8, 2026

1. Overview

The reservation deposit secures your date. What you paid online is not refunded if you cancel, whether the tour was paid by deposit or in full. You may cancel at any time, and doing so releases the date. A change of mind is not a cancellation right. Specific stops or attractions are not guaranteed and may change for weather, sea or harbour-authority reasons; where the operator adapts the route and still provides a reasonable alternative of comparable value, the booking is considered fulfilled. Where the operator cannot provide the tour safely or lawfully at all and no reasonable alternative is possible, for example unsafe weather or sea conditions, a safety risk, vessel unavailability, or other circumstances beyond reasonable control, you are first offered an alternative date; if no alternative date can be agreed, everything you paid is refunded, including the reservation deposit. Whether such circumstances exist is determined by the operator, acting reasonably and in good faith. Uncomfortable weather is not the same as unsafe weather. Refunds are issued by the platform on the operator's behalf to your original payment method. Because this booking is for a leisure service on a specific date, the statutory 14-day right of withdrawal does not apply once the booking is confirmed; the cancellation terms above apply instead.

2. Cancellation by the Operator (Weather/Safety)

If the operator cannot provide the tour safely or lawfully at all and no reasonable alternative of comparable value is possible (for example unsafe weather or sea conditions, a safety risk, or vessel unavailability), as reasonably determined by the operator in good faith:

Free rescheduling to any available date, or
if no alternative date suits you, a refund of everything you paid, including the reservation deposit

3. No-Show Policy

If you do not arrive within 15 minutes of the scheduled departure and have not contacted us, this is treated as a no-show. No refund applies.

4. How to Cancel

Use the cancellation link in your booking confirmation email, or contact us directly. Refunds are processed within 5 to 10 business days back to your original payment method.

5. Need to Cancel?

Email: info@privateboatshvar.com