Terms & Conditions
Last updated: 6/18/2026
1. Our Role, Booking Intermediary
Private Boat Tours Hvar is an online booking platform operated by ZenStack obrt. We act as an intermediary and are not a travel agency or tour operator. We present tours, take bookings and collect payment on behalf of an independent, licensed boat tour operator. The tour itself is provided and performed by the operator, not by the platform. Your service contract for the tour is concluded directly between you and the operator. The operator is responsible for performing the tour and for issuing the fiscal invoice (racun) for it. Platform operator: ZenStack, obrt za usluge (owner Ivan Barbarić), OIB 88617093189, MB 98905767, Novakova 119, 21000 Split, Croatia. Email: info@privateboatshvar.com.
2. Agreement to Terms
By using this booking platform you agree to these Terms and Conditions and our Privacy Policy. These Terms govern your use of the platform and your booking. The conduct of the tour itself is the responsibility of the operator you book.
3. Booking and Payment
Bookings are made in advance and paid at the time of booking. Payment is processed securely through Stripe. The platform collects payment on behalf of the operator. The operator issues the fiscal invoice for the tour. The price shown for each tour is the total price you pay. No additional charges are added at checkout.
4. Cancellation Policy
Cancellations made at least 24 hours before the scheduled tour time receive a refund; the booking fee is non-refundable. Cancellations within 24 hours of departure are non-refundable, and a change of mind is not a cancellation right. Specific stops or attractions are not guaranteed and may change for weather, sea or harbour-authority reasons; where the operator adapts the route and still provides a reasonable alternative of comparable value, the booking is considered fulfilled. A full refund including the booking fee, or a free reschedule, applies only where the operator cannot provide the tour safely or lawfully at all and no reasonable alternative is possible, for example unsafe weather or sea conditions, a safety risk, vessel unavailability, or other circumstances beyond reasonable control. Whether such circumstances exist is determined by the operator, acting reasonably and in good faith. Uncomfortable weather is not the same as unsafe weather. Refunds are issued by the platform on the operator's behalf. Because this booking is for a leisure service on a specific date, the statutory 14-day right of withdrawal does not apply once the booking is confirmed; the cancellation terms above apply instead.
5. Safety Requirements
All passengers must follow the safety instructions provided by the operator's crew. Life jackets are provided and must be worn when requested.
6. Liability
The tour is provided by the operator, who is responsible for its safe performance and maintains the passenger liability insurance required by Croatian maritime law. Passengers participate at their own risk. The platform acts only as a booking intermediary and is not the carrier or service provider.
7. Eligibility
You must be at least 18 years old to make a booking. By placing a booking, you confirm that you are 18 or older and have the legal capacity to enter into a binding agreement.
8. Governing Law and Disputes
These Terms and any booking are governed by the laws of the Republic of Croatia, without prejudice to the mandatory consumer-protection rights you have under the law of your country of residence. If a dispute cannot be resolved with us directly, EU consumers may seek out-of-court resolution through a competent alternative dispute resolution (ADR) body; information on consumer redress in the EU is available at consumer-redress.ec.europa.eu.
9. Contact Information
For questions about these terms, please contact us at info@privateboatshvar.com